Read the passage & answer 4 multiple-choice questions.
From: Tim Jensen Email: firstname.lastname@example.org Subject: Earphone defect Date: 2020.5.23 To: email@example.com
Dear Customer Care Agent Mr. Denver:
I wish to complain about the SE earphones 2B1 version that I purchased on 2020.5.22 at the Sakae store in Nagoya City.
I am complaining because the left earphone produces no sound. To resolve this problem, hopefully your head office either sends me a new set of earphones or refunds my money if another pair cannot be issued.
When I first learned of this problem, I contacted and talked with customer service agent Mr. Jacob this morning at your company, and was told that nothing could be done about my problem.
I believe that this response is unfair because the earphones are new and of course the warranty is still valid. I would like a written statement explaining your company’s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 5 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
I am attaching copies of my receipt and the pictures of the product with the serial number.
You may reply to me at this email or call me at 05-111-4321.